公司简介： 惠灵顿中国杭州校区座落于杭州萧山科技城的国际教育园，包括杭州市萧山区惠立学校和杭州外籍人员子女学校。学校有一套完善的幸福关怀体系贯穿各个学段，为学生提供全人教育，使其能在未来茁壮成长。 岗位要求: 1.计算机相关专业 2.英语可基本沟通计算机相关问题 3.工作积极主动, 有责任心,仔细,有耐心 4.努力好学，良好的服务精神/意识 5.有外资企业/学校从业经验优先 6.五年以上相关工作经验 福利待遇： 1.20天年假，双休，法定假日不调休，额外学校假期福利； 2.五险一金，额外的商业医保，公积金缴纳比例12%； 3.年度体检，免费员工班车，工作日免费午餐； 4.国际化工作环境，扁平化管理； 工作职责： 1. 作为员工请求 IT 支持的联系人。 为所有团队成员提供热情好的个性化服务，高效有效地管理请求； 2. 提供IT支持，包括一般培训、硬件维护和维修以及软件管理。 3. 作为结构化计划的一部分并根据需要为员工提供培训和支持，以确保用户能够有效地利用 IT 服务。 4. 为开发环境的 IT 服务提供持续的支持和指导，包括与 IT 经理保持联络。 5. 负责帮助台和相关流程的日常运行 详情请见下方英文版岗位职责 KEY RESPONSIBILITIES • Act as the first point of contact for staff in requesting IT support. Provide warm and welcoming personal service to all team members and manage requests efficiently and effectively; e.g. by implementation of a ticketing system. • Provide IT support including general training, maintaining hardware and management of software. • Provide training and support for staff as part of a structured programme and on a needs basis to ensure users can effectively utilise IT services. • Provide ongoing support and guidance to developing IT services for the school, including liaising with the IT Manager。 General Responsibilities • To take responsibility for the day-to-day running of helpdesk and associated processes including proactively: a) coordinate all help desk tickets of the school b) management of school devices c) support the Academic and non-academic teams with their administrative tasks and communications d) provide exemplary service to all students, staff and parents e) Diagnose problems with various terminals, including, but not limited to, systems and networks • manage the dedicated helpdesk, providing an innovative, welcoming environment for all • manage the procurement, tagging and deployment of all ICT assets IT Project Management for the setting 1) Liaise with the IT Manager, headmaster, and the wider team in an effective and efficient manner, keeping the team abreast of on-going issues, work priorities and progress 2) Provide the Academic and Non-Academic Teams with general administration and support 3) Manage hardware procurement and deployment, liaising with vendors and key stakeholders 4) Provide initial point of contact for school staff, students, parents and vendors Organisation of IT services • Coordinate daily processes and procedures to address ICT requests from staff, students and their parents • Develop and monitor mechanisms for prioritising and managing ICT requests proactively and in a timely, well-communicated manner • Coordinate the ticketing system including the allocation of tickets to staff, ensuring on high-level communication and ticket prioritisation • Ensure the ready availability of help desk resources (e.g. spare parts, replacement computers, other consumables) • Coordinate vendor service, insurance, warranty items and associated documentation and approval processes • Pro-actively coordinate the schools asset management system, including accuracy in the provisioning of all ICT equipment • Liaise with the schools vendors in the supply and maintenance of hardware, software, and support Service level agreement • Foster a culture of proactivity, responsiveness and service orientation • Provide information, advice and assistance to key ICT stakeholders • Maintain high level communication across all ICT functions within the school ensuring the stakeholders are kept abreast of developments in the ICT department and their impact on staff, pupils and parents Manage the responsiveness of the team, prioritising and processing of walk-in, phone and ticket requests in a timely and efficient manner • Document and maintain visibility of vendors meeting their SLA agreements • Provide monthly reports as required e.g.: breakages, warranty claims, etc. • Monitoring and escalation of network and systems Health and Safety practices • Practice safe operating procedures when handling equipment • Current and continuing commitment to Equal Opportunity and Occupational Safety and Health/Workplace Health